Shipping policy

Shipping Policy
At JM Designs, every order is made and packed with care. Because many of our items are handmade or made to order, please allow time for us to create your order before it ships.
Processing Times
Most orders are processed within 1–3 business days ( unless otherwise stated) before they are shipped.
During holidays, sales, new launches, or high-volume periods, processing times may be slightly longer. If there is ever a significant delay, we’ll contact you as soon as possible.
Shipping
All physical orders are shipped with tracked shipping (exception Snail Mail), so you’ll receive a tracking number by email as soon as your order is on its way.

This includes, but is not limited to:
Embroidered apparel (shirts, sweatshirts, hoodies, polos, hats, etc.)
Glass cups
Tote bags
Mugs
Sticker sheets
Individual stickers
Greeting cards
Bookmarks
Keychains
Car coasters
Embroidery patches
Accessories
Other handmade products available in our shop
Once your package has been handed to the shipping carrier, delivery times are outside of our control. If your package is delayed in transit, we recommend contacting the shipping carrier directly using your tracking number.

Cartitas & Cositas Snail Mail Club
The Cartitas & Cositas Snail Mail Club is shipped differently than our other products.

Each monthly envelope is mailed using a traditional postage stamp to create an authentic snail mail experience. Because of this:
Tracking is not included.
You will not receive a tracking number for your monthly club envelope.
Monthly mailings begin shipping during the last week of the previous month. For example, the August edition begins mailing during the last week of July.
Delivery times may vary depending on USPS mail service and your location.
We kindly ask for a little patience while your happy mail makes its journey to your mailbox. 💌

Incorrect Addresses
Please double-check your shipping address before placing your order.
If an incorrect or incomplete address is provided and your package is returned to us, the buyer is responsible for any additional shipping costs required to resend the order.

Lost or Damaged Packages
Orders with tracking are protected by the shipping carrier. If your tracked package is marked as delivered but cannot be located, or if it arrives damaged, please contact us as soon as possible so we can help guide you through the next steps.
Because the Cartitas & Cositas Snail Mail Club is sent using stamped mail without tracking, we are unable to track its location once it has been mailed.
If you have any questions about your order, we’re always happy to help. Thank you so much for supporting our small, family-run business!